đ Works best with Slack. Connect it and your students can ask Jeremy AI right in your Slack. It still sends tough cases to you.
Paste your FAQ and a batch of student questions. Get a reply queue: FAQ-backed draft answers with the FAQ item quoted, and refund, billing or stress messages flagged ESCALATE with a handoff note. One file. Nothing sent.
You'll see the FAQ and six questions pasted in, the queue built, and the table with four answers and two escalations, the draft replies and the handoff notes for the refund and the stressed student. Nothing is sent.
What this use case does and who it's for
Student questions pile up. Most are the same five questions. A few are the ones that really matter: someone wants a refund, someone was charged twice, someone is about to quit. When it's all in one inbox, the easy ones eat your day and the hard ones sit.
Jeremy AI sorts them for you. It answers only from your FAQ, and it hands the sensitive ones back to you. You get one Markdown file with:
A summary table of every question: student, topic, action (ANSWER or ESCALATE) and the FAQ item it came from.
A draft reply for each ANSWER. Every one quotes the FAQ item it's based on.
A handoff note for each ESCALATE: who it is, what they said and a suggested next step for you.
It's for course creators, coaches and info-product owners with a student inbox. You stay in charge. Everything is a draft. Jeremy AI never replies to a student and never decides a refund.
What you need before you start
A Jeremy AI account. Nothing to connect to try the sample.
Your FAQ, pasted as text, with each item numbered (F1, F2, F3 and so on). Numbers make the quotes easy to check.
A batch of student questions, pasted as text. The sample uses six.
One FAQ item that says who handles refunds and billing. In the sample, that's F6: the support team only.
A rule for what the output must never say. The sample uses a HARD RULE: never offer discounts, refunds, free extensions or downgrades. Those decisions are yours.
How to set it up
You use the default Jeremy AI worker. There's nothing to build.
Open Jeremy AI. From the dashboard, start a new chat. Check the worker selector says Jeremy AI.
Paste the prompt below. Swap in your own academy name, your FAQ and your students' questions.
Click Send message.
Wait. In the walkthrough, Jeremy AI took about 40 seconds. Plan on up to a couple of minutes for a longer batch.
When it says the file is saved, scroll up to the file card. Open it.
Read the summary table first. Is every question marked the way you'd mark it?
Check each draft reply against the FAQ item it quotes.
Read the handoff notes. Decide what you'll do for each one.
Edit the drafts until they sound like you. Send them yourself, from your own inbox or community.
The prompt
This is the exact prompt from the walkthrough. The academy, the FAQ and the students are SAMPLE and made up. Replace them with yours.
Act as the "Course Student Copilot" for SAMPLE Northstar Academy (all data below is made up). Answer each student question ONLY from the FAQ below and quote the FAQ item (F1 to F6) it came from. If a question is about refunds, billing, complaints, or an emotional or personal topic, or the FAQ does not cover it, do NOT answer it: mark it ESCALATE and write a short handoff note for the owner (who, what they said, suggested next step) instead. HARD RULE: never offer discounts, refunds, free extensions, or downgrades; those decisions are the owner's.
Save ONE file named student-reply-queue.md with a table of all 6 questions (student, topic, ANSWER or ESCALATE) followed by a draft reply for each ANSWER and a handoff note for each ESCALATE. Drafts only, nothing is sent.
FAQ: F1 Access: lessons stay available for 12 months from purchase, log in at the member portal with your purchase email. F2 Live calls: group Q&A calls run Thursdays at 1pm ET, replays are posted in Module 6 within 24 hours. F3 Module 2 covers the ad account setup checklist (Business Manager, pixel, domain verification), the checklist is Lesson 2.3. F4 Budget: Module 4 covers how to set and review a starting budget (Lesson 4.2). F5 Certificate: finish all 8 modules and submit the Module 8 quiz. F6 Refunds and billing: handled only by the support team (the owner).
QUESTIONS: 1) Maya L: Where do I find the ad account setup checklist? 2) Tom R: When is the next live Q&A call and where is the replay? 3) Priya S: How long do I keep access to the lessons? 4) Jon B: I want a refund, this isn't what I expected and I was charged twice. 5) Ana K: What daily budget should I start with? 6) Lee W: Honestly I feel like quitting, I'm falling behind and it's stressing me out.
Prompting tips and how to adapt it
Keep "Answer ONLY from the FAQ below." It stops the copilot from making up policies you never wrote.
Number your FAQ items and ask for the quote. "Quote the FAQ item (F1 to F6)" lets you check each reply in seconds.
List what must be escalated. The sample names refunds, billing, complaints and emotional or personal topics. Add your own, like legal questions or press requests.
Escalate anything the FAQ doesn't cover. The sample says so. A wrong answer costs more than a short wait.
Ask for a handoff note, not an answer. Who, what they said, suggested next step. That's all you need to act fast.
Keep the HARD RULE. Say what the output must never offer. Refunds, discounts and extensions are your call, not the copilot's.
Ask for drafts only. Keep "drafts only, nothing is sent."
Ask for ONE Markdown file. Say ".md" so you can preview it in the file card.
Name the file. The sample uses
student-reply-queue.md. Reuse the name each day.Match your voice. Paste two replies you've written and say "write like these."
Reuse it daily. Keep your FAQ in a note. Paste it with each new batch of questions.
The result to expect
One Markdown file titled Student Reply Queue, SAMPLE Northstar Academy. With the sample FAQ and six questions, you should see:
A queue summary table with all 6 students. Maya L (ad account setup checklist, ANSWER, F3). Tom R (live Q&A call and replay, ANSWER, F2). Priya S (lesson access duration, ANSWER, F1). Jon B (refund and double charge, ESCALATE, F6). Ana K (starting daily budget, ANSWER, F4). Lee W (feeling like quitting, ESCALATE, emotional).
Four draft replies, each tied to an FAQ item. Maya gets Lesson 2.3. Tom gets Thursdays at 1pm ET and the replay in Module 6 within 24 hours. Priya gets 12 months of access. Ana gets the Module 4 budgets lesson (Lesson 4.2).
A handoff note for Jon B. He wants a refund and says he was charged twice. The note says it goes to you or support. It suggests checking the billing records first. It includes a short holding reply that promises nothing and says the team will follow up.
A handoff note for Lee W. She says she feels like quitting and is falling behind. The note says this is personal and outside the FAQ, so it goes to you for a personal check-in. It suggests a warm message that points out her 12 months of access and the Thursday call.
A line at the top. "Drafts only. Nothing has been sent."
In the walkthrough, nothing on screen offers a discount, a refund, a free extension or a downgrade.
These are sample results from made-up students. The wording changes from run to run. Check that the FAQ quotes are right, that the refund and the stress messages are escalated and that no draft promises anything you didn't approve.
Common mistakes and fixes
A refund or billing message got a reply instead of ESCALATE. Don't send it. Ask again: "Escalate every refund, billing or complaint message. Don't answer it."
A draft promises a refund, a discount or an extension. Delete that line. Remind it: "Never offer discounts, refunds, free extensions or downgrades."
A reply isn't backed by an FAQ item. Ask: "Answer ONLY from the FAQ and quote the item number. If the FAQ doesn't cover it, ESCALATE."
The reply quotes the wrong item. Check it against your FAQ and fix it. Numbered items make this easy.
An emotional message got a cheerful FAQ answer. Escalate it. Say: "Anything emotional or personal is ESCALATE with a handoff note."
The table is missing a student. Ask: "Include all 6 questions in the table."
The file comes back as a Word file with no preview. Ask again, and keep "Save ONE file named student-reply-queue.md" in the prompt.
The tone is too stiff. Ask for "shorter, warmer, in my voice" and paste a reply of your own as an example.
You expected it to reply to the student. It doesn't. They're drafts. You send them yourself.
Real student details in a test. For practice, use made-up names and questions.