Start with the support messenger in JeremyAI. Describe what happened and say that you would like help from the support team.
If you cannot sign in or open the messenger, email [email protected].
What to include
Give the team enough detail to find and understand the issue:
The email address you use for JeremyAI.
What you were trying to do.
What you expected to happen.
What happened instead, including the exact error message if there was one.
The chat link, if the issue happened in a conversation.
The worker, skill, file, or integration involved.
A screenshot or short screen recording when possible.
For a voice issue, include the browser and device you were using.
If you already tried troubleshooting, describe those steps and whether anything changed.
Keep sensitive information out of the report
Hide passwords, sign-in codes, access tokens, and unrelated customer information before sending screenshots or recordings.
A connection name and the error message can help explain an integration problem. Do not send the access token itself.
A message you can use
I need help with [issue].
My JeremyAI account email is [email].
I tried to [action]. I expected [result], but [what happened].
The chat link or affected feature is [link or name].
I already tried [steps]. Here is a screenshot or recording with sensitive information hidden.